This course describes the skills, knowledge, and
performance outcomes required to explore and analyze the management and
practices of lodging operation and related sales activities in the major
operating and support departments. It will also expose the students on the
unique aspect of managing a service – based lodging establishment delivered by
diverse employees and understanding of the business and financial operations of
the lodging firm. The course introduces the housekeeping department of a hotel
and lodging organization: its organizational structure; roles and
responsibilities; functions of the department; equipment and tools for
housekeeping operations; methods and procedures of cleaning operations including
linen, uniform, and laundry service; general maintenance and decoration of
hotel; safety and sanitation in housekeeping operations; precautionary
procedures; guest safety and hotel assets. Laboratory includes actual exposure
in the housekeeping operations.
This course describes the skills, knowledge, and
performance outcomes required to explore and analyze the management and
practices of lodging operation and related sales activities in the major
operating and support departments. It will also expose the students on the
unique aspect of managing a service – based lodging establishment delivered by
diverse employees and understanding of the business and financial operations of
the lodging firm. The course introduces the housekeeping department of a hotel
and lodging organization: its organizational structure; roles and
responsibilities; functions of the department; equipment and tools for
housekeeping operations; methods and procedures of cleaning operations including
linen, uniform, and laundry service; general maintenance and decoration of
hotel; safety and sanitation in housekeeping operations; precautionary
procedures; guest safety and hotel assets. Laboratory includes actual exposure
in the housekeeping operations.